You will be notified by e-mail with your order confirmation and tracking number once your order has shipped. Please check your email spam folder if you do not see it in your regular inbox.

All orders ship FREE to the 48 contiguous United States using UPS Ground Shipping. Expedited shipping is available for an additional charge. Expedited shipping rates will be calculated upon checkout depending on your shipping location.

Purchases made through www.mondaine.com only ship to customers located within the United States, Military U.S. Territories, Puerto Rico, and Canada.

Orders received by 12 pm. EST Monday through Friday will be shipped within the same day. Orders received on the weekend will ship the following business day. All orders are shipped via UPS ground shipping.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes. You can also return your order via our portal at no cost. We offer free return shipping.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.

If you have received the wrong item or a defective item, please contact our customer service by phone at (917) 522-3421 or by using our contact form here within 5 business days of receiving the watch. We will work with you to switch or replace the product you received. 

Mondaine will not accept responsibility for returns/exchanges lost or stolen in transit to our Return Center, so please ship insured and track your package. 

You may return your Mondaine.com purchase within 15 days following the delivery of the product.

• Final sale items cannot be returned or exchanged.
• Free gifts with purchase should be returned along with merchandise being returned.
• Refunds will be processed back to your original form of payment.
• Any returns on orders purchased with a gift card and/or alternate form of payment will receive reimbursement back on the applicable gift card first.

Upon receipt, you will be notified by email that your return has been received and your order will be inspected. Once the inspection is completed, you will be refunded in full. If there is any discrepancy with the return, you will be notified via email. Please allow up to 14 business days from the time we receive your returned order for your refund or exchange to be processed. Kindly note that it may take up to one billing cycle for your credit to be reflected in your original form of payment.

RETURNS OR EXCHANGES VIA OUR PORTAL

Please follow the steps below:

1. Visit our portal.
2. You will be asked to provide your order number and shipping zip code.
3. Upon clicking enter, you will be taken to the next page to select the product that you would like to return from your order.
4. A pop up will appear and will ask you the reason for your return.
5. Once you have selected the reason for the return, you will be asked if you would like to return the product or find something new.
6. Depending on the option you select, you can:
7. Exchange the product for something new.
8. Exchange the product for a gift card.
9. Return the product back to your center for a full refund.
10. Please note that eligible items will be shown as white and ineligible items are grayed out.
11. After you complete the process, you will be able to download the return label.
12. You will need to send returns individually if you placed multiple orders.
13. Confirmation will be sent via email.

You can download an instruction manual within our Support section or directly from the product page for your timepiece by clicking on the link for ‘Service Manual.’

A battery life varies usually from 2 to 3 years depending on the type of watch, its dimensions and the amount of energy required by the different functions. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only. 

Some Mondaine watches feature a power preserve indicator: Once the second-hand starts moving in 4-seconds intervals, it is time to have the battery replaced by a qualified watchmaker.

Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. We cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch’s owner. As a general rule, it is between 3 and 4 years, depending on the usage of the watch.

Depending on use, the lifetime is from 6-12 months.

Any malfunction in materials and workmanship during the warranty period of your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.

Please email us at SALES@LUMONDI.COM for more information on our authorized wholesale retail program within the United States. For a list of our current authorized retailers please visit our Store Locator here

Yes, please email INFO@LUMONDI.COM ,with subject Influencer Partnerships. Be sure to include the following information:

• Country of origin
• Your first and last name
• Telephone number
• Email address
• Any links to your social media pages

Your request will be forwarded directly by our Digital & Social Media Department who will review it and contact you directly at their earliest convenience.