Your cart

Your cart is empty

Home / Return Policy

OUR RETURN POLICY

We want you to be completely happy with your order. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return of the merchandise within 15 days following the delivery of your purchase.

The item must be in perfect and sellable condition, with original packaging and wrapping. Upon receipt, you will be notified by email that your return has been received and your order will be inspected. Once the inspection is completed, you will be refunded in full. If there is any discrepancy with the return, you will be notified via email. Please allow up to 14 business days from the time we receive your returned order for your refund to be processed. Kindly note that it may take up to one billing cycle for your credit to be reflected in your original form of payment.

  • Returns are only applicable for orders made on Mondaine.com
  • Final sale items cannot be returned
  • Free gifts with purchase should be returned along with merchandise being returned.
  • Any returns on orders purchased with a gift card and/or alternate form of payment will receive reimbursement back on the applicable gift card first.
  • Mondaine is not responsible for customer returns that have not been processed using our return portal.

EASY RETURNS VIA OUR PORTAL

Please follow the steps below:

  1. Visit our portal.
  2. You will be asked to provide your order number and shipping zip code.
  3. Next, you will select the product you want to return and the return reason.
  4. After you complete the process, you will be able to download the return label.
  5. The cost of a shipping label will be subtracted from your total refund amount.
  6. You would need to send returns individually if you placed multiple orders.
  7. Confirmation will be sent via email.

RETURN CONDITIONS

Eligible items for return must be in a new and unused state, in original condition, with all protective materials in place and tags and stickers attached to them in the original packaging. The original sales receipt must be included. Luminox will not accept any return if the merchandise shows signs of wear, has been used, or has been altered from its original condition in any way.

When returning bracelets, please ensure that the pins and additional links are secured in its pouch to prevent scratching of the bracelet during transit. Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.

PRICE ADJUSTMENT POLICY

Unfortunately, we do not offer price adjustments.

LIMITS OF RESPONSIBILITY

We do not accept responsibility for any user-initiated damage and/or loss of parts incurred during operation or use of the product.