All orders shipped between November 10th and December 31 may be returned until January 10th for a full refund. On December 31st, our return policy will revert back to 30 days from delivery date. Holiday returns are still subject to regular return guidelines as listed below. This is a holiday extension of our usual 30-day return policy.

All items marked FINAL SALE or ON SALE during our Black Friday, Cyber week and Annual sale shopping events (12/11/2022 – 12/31/2022, 1/12/2023-1/23/2023) are final and may not be returned or exchanged.
Additional non-returnable items are:

  • Physical Gift cards

  • Digital Gift cards

Unfortunately, we do not offer price adjustments.

We do not accept responsibility for any user-initiated damage and/or loss of parts incurred during operation or use of product. 
We offer Route’s Green Package Protection to our checkout and shipping process to give you access for buyer protection for all online purchases. Route covers product loss, theft or damage while in transit to you. You must deselect Route Package Protection on the Cart page if you do not wish to take advantage of the service. By deselecting Route Package Protection, we are not liable for lost, damaged, or stolen items.
Every time you add Green Package Protection is on your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 
File a shipping issue:
If Route's Green Package Protection was part of your order and you are looking to file an issue online for lost, stolen or damaged items, please file here.

We accept returns within 30 days of the purchase date. Contact our customer service via email at We will email you a prepaid shipping return label.

  • Carefully package the watch in a secure shipping box to prevent damage in transit. Include a copy of your order receipt.

  • Attach the prepaid return label to the outside of the package and drop it off at a local UPS Shipping Center.

  • The watch must be returned unused and in original condition with all original packaging and no signs of wear.

Once we receive your package, we will send an email confirming that your package has been received. You will receive another email once your refund has been processed. Refunds will be processed to the original method of payment. Your return will be processed in 7-14 business days of receipt. You will receive an email confirmation once the return has been processed and the refund is issued. 

Missing refunds (if applicable):
If you do not see the refunded amount reflected on your original form of payment. Please contact the financial institution that issued your credit card/debit card original form of payment.
Some financial institutions take some time to post your refunds into your account. In the event you’re you have further issues, please email us at to confirm your refund.
We only replace items that are defective or damaged. Exchanges are only allowed for the same item. To request an exchange, please email us at We will send you a prepaid return label to use for your exchange. Please note that exchanges must be returned in their original/unused condition with original packaging with all tags attached. Item packing may include plastic wrap, boxes, warranty cards.