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Home / Warranty & Repair Service


All Mondaine products have been carefully checked and are in perfect working condition. It is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase. Every wristwatch has been tested for water-resistance, which is covered under the warranty provided that it has not been subjected to any improper handling or accident and the glass, crown and push button(s) have not been damaged.

The warranty cover any malfunction in materials and workmanship during the warranty period of your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.

In case of any malfunction during the warranty period, your watch will be repaired free of charge on presentation of the guarantee certificate, fully completed and signed by the authorized Mondaine retailer, showing the model number of the watch. Should your watch need service, please contact our authorized service center.

Register your watch or clock with us! For your convenience, we will store your proof of purchase in case service is required in the future.  If you purchased your watch or clock on, you would receive an additional 1-year warranty.

US Service Center

To start your request for service, please use the following portal. Send a Return Merchandise Authorisation (RMA) to the U.S. Authorized Repair & Service Center.

1. Order number, email address or enter your model number in the identify product tab
2. The next screen wil ask you to detail out the service issue you are experiencing with your Mondaine timepiece
3. You wil be prompted to get a shipping label to send over to the US Service.

4. Start here